When the phone is set up, go to Options in Lync and select the phone as your audio device. If you don’t remember your PIN, click the Phone tab in the Lync main window, and then click PIN and follow the instructions on the page to reset it. Your phone must be connected to your corporate network.įollow the prompts on the phone to log on with your phone number and a PIN that you set up in Lync. Use a network cable to connect the phone to the router. If your account is configured for IP phones, you can use your supported desk phone to use Lync features such as presence, search, contact details, and so on.Ĭonnect the phone to your computer with the USB cord supplied with the phone.
On the Playback tab, right-click another device, such as your computer speaker or a headset, and then click Set as Default Device. This can happen if you set up your desk phone as the default audio device in Windows, instead of in Lync.Ĭlick Start, and then type Sound in the Search programs and files box.
#Micr4osoft lync web app no sound install
This will find new devices and install the drivers.ĭownload the most current drivers from the manufacturer’s website and install them. Select your computer name, and then click Action > Scan for hardware changes.
Search for Device Manager, and then open it. Scan for hardware changes in Device Manager: If your audio device is disabled, right-click the device and click Enable. Right-click to make sure the Show Disabled Devices check box is selected. In Control panel, search for Sound and open it. Make sure your audio device is not disabled: Unplug your device, reboot, and plug it back in. If your audio device is connected to a USB hub, plug it directly into your computer.
#Micr4osoft lync web app no sound download
See Download and install drivers for Windows 8.1. If you’re on Windows 8.1, make sure your device drivers are up to date. Lync doesn’t recognize your audio device, or you get an error: "Your speaker and microphone are not working"Īfter each step, check to see if your device is working before moving on to the next solution. The blue indicator helps you choose the appropriate level as you speak. Then use the slider to adjust the mic volume. In the Lync main window, go to Options > Audio device, and choose the microphone you want. Make sure the device you want to use is selected. In the Lync Meeting, point to the Phone/Mic button and then click the DEVICES tab. When you’re muted, the Phone/Mic button in the meeting looks like. If you have a desk phone, make sure your speaker is on and the volume is set to high.Ĭheck to make sure you’re not muted. Then use the slider to change the volume of the device you selected. Click the speaker icon on your taskbar, (usually on the lower-right corner of your computer). If your device is connected to a USB hub, connect it directly to your computer.Ĭheck the speaker volume on your computer as well. Adjust the volume by using the speaker slider. Make sure the device you want is selected, and the volume is set to high. If you can’t hear audio, check the following: Set up your IP phone with Skype for Business (Lync) You hear computer sounds through your desk phone Skype for Business (Lync) doesn’t recognize your audio device, or you get an error: "Your speaker and microphone are not working" Also make sure to Set up and test your audio device before a Lync Meeting or call. Tip: As a quick workaround use a phone to call into the meeting, then try the troubleshooting steps below when you have time.
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